Gam S-Ray Ltd. St Clair X-Ray & Ultrasound

Very professional. Quite posh. Good manners and well spoke ladies at reception. The space looks new. I had a mammogram, good tech. Addition (two weeks later): I needed extra help and I have received it, the same day. My results were delayed. The reception contacted radiologist, all solved by 5pm. Thank you!

The receptionist with black short hair was the rudest ever. When I first made an appointment on the phone, they didn’t tell me that I needed a sheet of paper from a doctor. And I showed up without paper and the receptionist yelled at me, saying “How are we supposed to know you need a mammography!?” Even if that’s common knowledge for Canadians, the way to speak should be kinder. You should train them how to politely and calmly tell something to patients. Even if I get the paper, I would never go back to this place again.

I went there first time to booked an ultrasound appointment in after two days, then I showed up and the lady told me that there was no tech, because tech issued, I’d have to go somewhere else to booked a appointment. I asked why they didn't give me a notification, the lady sat at the front desk told me that my phone number was no proper. I asked her which number did she called, she repeated my home phone, which are not working sometime, but she just never called my cell number to instead. She was very impatient said we already try to called you ,so she can't avoid I came in today. I asked her for different locations where i can go, she passed me a paper and told me to call that number. I was still out side of the door , she started to talking with her coworker about their client , which were very unprofessional . At the same time ,I looked my paper , there are DOSE have my cell phone number and home phone number there, but why she only tried to call my home number one time and never try to contact my cell phone number to instead . I feel so disappointing about this location because of her attitude and how they treated their clients.

I would like to share my appreciation for Lina Giannitti. Lina always provides excellent customer service either on the phone or in person. She is kind and caring. I enjoy being greeted by her as she always asks how my family and I are doing. She is truly an asset to your team! Great job Lina :) Regards, Daniela Rodolfi